Returns and refunds policy

We Are Going Faar Returns Policy

At We Are Going Faar, our priority is to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, you may request a return following the conditions described below:

1. Return Period

You have 14 calendar days from receiving the product to request a return.
After this period, unfortunately we will not be able to offer you a refund or exchange.

2. Conditions for Return

To be eligible for a return, the product must meet the following requirements:

Be in its original condition, unused, and in the same condition as when you received it.
Keep the original packaging, labels and any included accessories.
Present the proof of purchase or order number.

Exclusions:
Returns will not be accepted for:

Personalised or made-to-measure products.
Products that, due to their nature, cannot be returned for hygiene reasons (for example, underwear or face masks) if the packaging has been opened.

3. Process for Making a Return

Contact us:
Send us an email to alex@sevillalover.com stating:
- Order number.
- Reason for the return.
- Photos of the product (if applicable).
Preparing the shipment:
Once the request has been approved, we will provide you with instructions on how to proceed with sending the product.
Shipping costs:
- The customer will be responsible for the direct return costs, unless the product received is defective or incorrect.
- We recommend using a trackable courier service, as we are not responsible for returns that get lost.

4. Defective or Incorrect Products

If the product received is defective or does not match your order:

Please notify us within 7 working days of receiving it.
Provide a description of the problem along with photographs of the product.
In these cases, We Are Going Faar will cover the return costs and send a replacement or issue a full refund.

5. Refunds

Once the returned product has been received and checked, we will notify you whether the return has been approved.
If applicable, the refund will be processed automatically through the original payment method within 7 to 14 working days.
Original shipping costs will not be refunded, except in cases of error or defect.

6. Exchanges

If you wish to exchange a product for a different size, colour or model, please indicate this when contacting us.
Shipping of the new product is subject to availability, and any additional costs will be communicated in advance.

7. Contact

If you have any questions about our returns policy, do not hesitate to contact us:

Email: alex@sevillalover.com
Phone: 661 35 92 95

This policy has been in effect since 30/11/2022 and may be updated at any time. Any changes will be notified in advance.